Cleaners Brixton Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Cleaners Brixton to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Client means any individual, company, or organisation that books or receives cleaning services from Cleaners Brixton.
Company means Cleaners Brixton, the cleaning services provider.
Services means any cleaning or related services provided by the Company to the Client, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and one off cleaning services.
Premises means the property, home, office, or other location where the Services are to be carried out.
Cleaner means an employee, worker, contractor, or representative engaged by the Company to perform the Services.
2. Scope of Services
The Company provides professional cleaning services within its designated service area, including Brixton and surrounding neighbourhoods. The precise nature and scope of the Services will be agreed at the time of booking and confirmed in the booking confirmation.
The Company reserves the right to decline any booking that falls outside its usual service area or that it deems unsuitable, unsafe, or impractical for the provision of Services.
3. Booking Process
All bookings must be made directly with the Company through its accepted booking channels. When making a booking, the Client must provide accurate and complete information, including the address of the Premises, type of property, required Services, preferred dates and times, and any special requirements.
The Company will provide an estimate or quote based on the information supplied by the Client. Any quote is based on the Company’s understanding of the size and condition of the Premises, the type of Service required, and the estimated time needed to complete the work.
A booking is only confirmed when the Company has accepted the booking and issued confirmation. The Company may refuse or cancel a booking if the Client provides incomplete, misleading, or false information, or if the Premises are considered unsafe or unsuitable for the Services.
The Client must ensure that there is suitable access to the Premises at the agreed time. Any delays caused by failure to provide access may result in additional charges or a reduced cleaning time for the same price.
4. Service Rates and Estimates
Rates for Services may be charged on an hourly basis, a fixed price basis, or a combination of both, as agreed at the time of booking. All rates are exclusive of any additional charges that may apply for specialist tasks, equipment, or products, unless otherwise stated.
Any estimate or quote provided by the Company is based on average cleaning times and normal conditions at the Premises. If the actual condition of the Premises requires extra time, effort, or resources, the Company may adjust the price accordingly, subject to prior agreement with the Client wherever reasonably possible.
The Client acknowledges that cleaning results may vary depending on the initial condition of the Premises, the level of soiling, and the materials or surfaces involved. The Company does not guarantee that all stains, marks, or damage can be removed.
5. Payments and Invoicing
Unless agreed otherwise in writing, payment for Services is due on the day the Services are provided or in advance of the cleaning appointment. The Company may require a deposit for certain types of work, such as end of tenancy cleaning or large one off projects.
Payments must be made using the accepted payment methods notified by the Company. The Client is responsible for ensuring that payment details are valid and that sufficient funds are available.
Where Services are provided on a regular or ongoing basis, invoices may be issued on a weekly, fortnightly, or monthly basis, as agreed. Payment terms will be set out on the invoice. Late payment may result in suspension or termination of Services and may incur interest and administrative charges, where permitted by law.
If a payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in pursuing payment, including debt collection fees, where applicable.
6. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company adequate notice. The minimum notice period for cancellation or rescheduling is usually 24 hours before the scheduled start time, unless otherwise specified at the time of booking.
If the Client cancels or reschedules with less than the minimum notice period, the Company may charge a late cancellation fee, which may be up to the full value of the booking, to cover the costs associated with the allocated time slot and Cleaner.
If the Cleaner is unable to access the Premises at the agreed time due to reasons beyond the Company’s control, such as locked doors, incorrect address, or absence of the Client where necessary for access, this will be treated as a late cancellation and the applicable fee may be charged.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, severe weather, or operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations or rescheduling, save for refunding any pre paid amounts for Services not provided.
7. Client Obligations
The Client must provide a safe working environment for the Cleaner at all times. This includes ensuring that the Premises are free from hazards, that all utilities required for cleaning such as water and electricity are available, and that any security systems or alarms are managed so as not to interfere with the Services.
The Client must inform the Company of any special instructions, delicate surfaces, fragile items, or restrictions within the Premises prior to the commencement of the Services. The Company accepts no liability for damage arising from the Client’s failure to provide such information.
The Client is responsible for ensuring that any valuables, cash, important documents, and personal items are safely stored away before the Cleaner attends. The Company will not be responsible for the loss of items that were not securely stored.
Where the Client supplies cleaning materials or equipment, the Client is responsible for ensuring that these are safe, in good working order, and suitable for the intended purpose. The Company accepts no liability for any damage or poor outcome caused by materials or equipment supplied by the Client.
8. Company Obligations
The Company will use reasonable skill and care in providing the Services and will ensure that Cleaners are appropriately trained to perform the agreed tasks.
The Company aims to attend the Premises on the agreed date and time but does not guarantee exact arrival times. Where delays occur, the Company will use reasonable endeavours to inform the Client and provide an updated estimated time of arrival or an alternative date where necessary.
The Company reserves the right to replace any Cleaner with another suitably trained Cleaner when required for operational or scheduling reasons. Such substitution will not affect the validity of these Terms and Conditions.
9. Damage, Breakages, and Complaints
The Client must report any damage, breakages, or dissatisfaction with the Services to the Company as soon as possible and no later than 24 hours after completion of the Service.
Upon receiving a complaint, the Company may request evidence such as photographs and may arrange an inspection of the Premises. Where a complaint is upheld, the Company may, at its discretion, offer a re clean of the affected areas or an appropriate partial refund, subject to the limitations of liability set out in these Terms and Conditions.
The Company is not liable for normal wear and tear, existing damage, deterioration of materials, or damage resulting from poor or faulty installation. The Company is also not responsible for damage that arises from the Client’s failure to follow the Company’s instructions or advice.
10. Liability
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
Subject to the above, the Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Client for the specific Service giving rise to the claim.
The Company will not be liable for any indirect or consequential loss, loss of income, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the provision of the Services.
The Company is not liable for any failure to perform or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, strikes, pandemics, or other force majeure events.
11. Keys and Security
Where the Client provides keys or access codes to the Company, these will be kept securely and used only for the purpose of providing the Services. The Company will take reasonable measures to safeguard keys and codes but will not be responsible for any loss or damage arising from events beyond its control.
The Client must inform the Company immediately of any change in security arrangements at the Premises that may affect access for the Cleaner.
12. Waste Handling and Environmental Regulations
The Company complies with applicable waste management and environmental regulations relating to the disposal of general cleaning waste. Standard household and office waste collected in the normal course of cleaning will be bagged and left in the designated waste storage area at the Premises, such as a bin or refuse area, unless agreed otherwise.
The Company does not handle or dispose of hazardous, clinical, or specialist waste, including but not limited to sharps, medical waste, asbestos, chemical waste, or any materials classified as hazardous under applicable regulations. If such waste is encountered, the Cleaner may suspend the Service in the affected area and notify the Client.
The Client is responsible for ensuring that any special waste at the Premises is removed or made safe prior to the provision of Services, and for arranging appropriate licensed disposal where required.
The Company encourages responsible use of cleaning products and may use environmentally considerate products where feasible. Where the Client requests particular products, the Client bears responsibility for any environmental or regulatory implications related to the use of those specified products.
13. Insurance
The Company maintains insurance cover appropriate to its operations, including public liability insurance, subject to the terms and conditions of the relevant policy. Details of cover can be provided upon reasonable request.
The Client is responsible for maintaining appropriate insurance for the Premises and its contents, including standard home or business insurance, and for notifying their insurer that professional cleaning services may take place.
14. Personal Data and Privacy
The Company may collect and process personal data from the Client for the purposes of managing bookings, providing Services, handling payments, and dealing with enquiries or complaints. Such data may include the Client’s name, address, contact details, and relevant information about the Premises.
The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for the provision of Services, for legal or regulatory purposes, or with the Client’s consent.
15. Termination of Ongoing Services
Where Services are provided on a regular or recurring basis, either party may terminate the arrangement by giving reasonable written notice, usually not less than 14 days, unless otherwise agreed.
The Company may terminate the provision of Services with immediate effect if the Client breaches these Terms and Conditions, fails to make payments when due, behaves abusively or unreasonably towards any Cleaner or representative, or creates an unsafe environment at the Premises.
16. Amendments to Terms
The Company may revise these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or its operational practices. Updated Terms and Conditions will apply to new and future bookings from the date they are published or notified to the Client.
Where Services are provided on an ongoing basis, the Company will notify the Client of any significant changes to these Terms and Conditions, and continued use of the Services after such notification will constitute acceptance of the revised terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written confirmation or agreement relating to specific Services, constitute the entire agreement between the Client and the Company and supersede any prior understandings, promises, or agreements, whether written or oral, relating to their subject matter.
By booking or using the Services of Cleaners Brixton, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
