Cleaners Brixton Privacy Policy

This Privacy Policy explains how Cleaners Brixton collects, uses, stores, and protects personal data relating to customers and prospective customers in the Brixton area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Cleaners Brixton to customers within the Brixton area, whether enquiries and bookings are made online, by message, or in person.

Data Controller

Cleaners Brixton is the data controller in relation to the personal data that we collect and process about you. As data controller, we decide how and why your personal data is processed, and we are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details: name, address, property access details where necessary for providing the service, and other basic contact details that you provide to us during enquiries, bookings, or service delivery.

Booking and service details: details of the cleaning services you request or purchase, such as type of service, property type and size, preferred dates and times, frequency of cleaning, and any specific instructions or preferences.

Payment and billing details: information necessary to process payments and manage invoices, including billing address and details of the payment method used. Card or bank details are handled through secure payment providers where applicable and are not stored by us beyond what is necessary for the transaction and financial records.

Communication data: information contained in messages, feedback, complaints, and other communications you send to us, as well as our responses.

Usage and technical data: limited technical data such as device type, browser type, and basic interaction information where this is collected through our online booking or enquiry tools, for the purpose of operating and improving our services.

How We Collect Your Data

We collect personal data directly from you when you make an enquiry, request a quote, make a booking, enter into a service agreement, provide instructions to our cleaners, or communicate with us in any other way.

We may also receive personal data from third parties who help us to provide services, such as booking platforms, advertising platforms, or payment providers, where you have chosen to use those services to interact with us.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so under the GDPR. Depending on the specific processing, we rely on one or more of the following lawful bases:

Performance of a contract: we process your personal data to provide our cleaning services, respond to your enquiries, manage bookings, and fulfil our contractual obligations to you.

Legal obligation: we process certain data to comply with legal and regulatory requirements, such as tax and accounting obligations and responding to lawful requests from authorities.

Legitimate interests: we process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, managing our relationship with you, preventing and detecting fraud or misuse of our services, and ensuring the security of our operations.

Consent: in specific cases, we may rely on your consent, for example for certain types of marketing communications where required by law. You can withdraw your consent at any time by contacting us or using the tools provided in the relevant communication.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage cleaning services, including processing bookings, allocating cleaners, managing access to your property where required, and delivering the requested services.

To communicate with you about enquiries, bookings, changes, cancellations, feedback, and customer support.

To manage payments and invoices, maintain financial and accounting records, and handle any related queries or disputes.

To improve and develop our services, including reviewing feedback, analysing service usage, and improving operational processes within Cleaners Brixton.

To send marketing communications about our services where we are permitted to do so and where you have not opted out.

To meet our legal and regulatory obligations and to cooperate with regulators or law enforcement bodies where required.

Data Sharing and Processors

We may share your personal data with carefully selected third parties that act as data processors on our behalf. These third parties provide services that help us operate our business, such as payment processing, accounting support, customer management tools, or secure data storage. These service providers are only permitted to process your personal data in accordance with our instructions and for specified purposes, and they are required to implement appropriate security measures.

We may also share limited personal data with individual cleaners or cleaning teams engaged by Cleaners Brixton where necessary to deliver the service at your property. This will typically include your name, address, and relevant service or access instructions.

In some circumstances we may be required to share personal data with public authorities or other third parties where we are under a legal obligation to do so, or where it is necessary to protect our rights, property, or safety, or that of our customers or others.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, or where data is otherwise processed in such locations, we will ensure that appropriate safeguards are in place to protect your personal data. These may include adequacy regulations, standard contractual clauses, or equivalent legal mechanisms that provide an adequate level of protection for your data.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide you with services, meet legal, accounting, or reporting requirements, and resolve any disputes.

In general, customer and booking information is retained for up to six years after the end of your relationship with us, in line with legal and tax record-keeping obligations. Communications relating to enquiries and short-term interactions may be retained for shorter periods, unless they form part of our formal records.

When personal data is no longer required, it will be securely deleted, anonymised, or otherwise removed from our systems in accordance with our data retention procedures.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include restricting access to personal data to those who need it for business purposes, using secure systems and tools, and training relevant staff on data protection responsibilities.

While we take reasonable steps to secure your data, no system can be completely secure. You are responsible for keeping any account or booking information confidential and notifying us of any suspected unauthorised use of your data in connection with our services.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions, but in general include:

Right of access: you have the right to obtain confirmation as to whether we process your personal data and to request a copy of that data.

Right to rectification: you have the right to request that inaccurate or incomplete personal data about you be corrected or updated.

Right to erasure: in certain circumstances, you have the right to request that we delete your personal data.

Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in specific situations.

Right to data portability: in certain cases, you have the right to receive personal data that you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.

Right to object: you have the right to object at any time to the processing of your personal data that is based on our legitimate interests, including profiling. You also have the right to object to direct marketing and can opt out of marketing communications at any time.

Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, please contact us using the contact methods you already use for your services with Cleaners Brixton. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how we handle your personal data, you can contact us and we will do our best to address your concerns. You also have the right to lodge a complaint with the UK supervisory authority for data protection if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing activities, services, or legal obligations. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

This Privacy Policy applies to all Cleaners Brixton customers and prospective customers in the Brixton area who use or enquire about our cleaning services.